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The Contact Center plays an important role in the success of your company. Service agents are the first people that customers contact when they need help or have a problem, so these agents speak on behalf of your company and it is basic to ensure that your customers receive professional care and service excellence.

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Nacional Financiera reworked its strategy for customer care and is adapting its services to the needs of their customers by giving them a close relationship y multichannel atention. To ensure customer satisfaction, they chose B-Connect and its complete Customer-Care-Satisfaction-Strategy.

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