We generate key information
solutions for decision-making stages.

Who we are

We are a leader company in Contact Center services, with more than 18 years of experience. We have 4,000 work stations, offering 24/7 Spanish, English and Portuguese service all the year.

Visión

Vision

Be the best choice in Contact Center services with Spanish-speaking customers, by creating economic value, service quality and innovation.

Misión

Mission

To serve as the communication channel between companies and their customers, creating profitability for shareholders, self-fulfillment for our employees and added value for our customers.

Misión

Added value

We offer assistance in management and operation of different kind of services for our customers and give them more time for their business.

We provide the best equipment of collaborators supported by flexible processes and state-of-the-art technology that ensure the best solution integration.

We generate useful information for consumer decision-making.

Who we are

We are a leader company in Contact Center services, with more than 18 years of experience. We have 4,000 work stations, offering 24/7 Spanish, English and Portuguese service all the year.

Visión

Vision

Be the best choice in Contact Center services with Spanish-speaking customers, by creating economic value, service quality and innovation.

Misión

Mission

To serve as the communication channel between companies and their customers, creating profitability for shareholders, self-fulfillment for our employees and added value for our customers.

Misión

Added value

We offer assistance in management and operation of different kind of services for our customers and give them more time for their business.

We provide the best equipment of collaborators supported by flexible processes and state-of-the-art technology that ensure the best solution integration.

We generate useful information for consumer decision-making.

Headquarters

Four headquarters (three in Mexico City and one in Gomez Palacio, Durango). More than 4,000 stations in total:

  • Palacio de los Deportes: 945 Ws
  • Añil “New site” 1500 Ws
  • Torre Latinoamericana: 941 Ws
  • Durango: 1,049 Ws

Technology and Infrastructure

We offer Technological Solutions for our customers needs, with the flexibility needed to adjust to the required processes.

The inter-communication amongst our Centers located in Mexico City and Gomez Palacio Durango allows us to facilitate high-availability solutions and to meet the levels of service required by our customers.
Through our tools, staff and infrastructure, we may offer tailored-made solutions within short times of implementation.

We also offer the best practices in the management of processes, the commitment and flexibility required for each one of our customers through in-house developed tools, processes and technology management and compliance with security standards guaranteed by ITIL, ISO and the IMT.

Target

  • Government
  • Insurance
  • Finance
  • Telecommunications
  • Services
  • Health
  • Consumption